Night Flies: Foundation 8 – 12 years

Enrolment & Payments

Once enrolled and payment made, classes are non-refundable and non-transferable, except where required under Australian Consumer Law or as otherwise outlined in these Terms.

Where a class is cancelled by us, or where an eligible injury prevents continued participation, a credit will generally be offered as the default outcome. Refunds will only be provided where required by law or at our discretion.

Night Flies are ongoing classes paid via fortnightly direct debit.

• You only pay for classes during term time; no payments are taken for school holidays.
• Enrolments roll over from term to term.
• Written notice must be provided at least 18 days before the first class of a term to avoid being charged.

• Specific payment terms for each class are outlined in our booking platform.

Circus is exciting and rewarding – but safety always comes first. To help us create a focused and safe training environment during your circus class, please follow these guidelines:

• Hair: Long hair must be tied back before class
• Jewellery: Please remove all jewellery
• Clothing: Wear close-fitting, stretchy clothing like leggings or shorts and a t-shirt. No zips or buttons and try to avoid pockets. Circus t-shirts are available for purchase.
• Footwear: Training is done barefoot or in sticky socks (available for purchase at reception)
• Water: Bring a clearly labelled, fully sealable, non-glass drink bottle

Thanks for supporting our commitment to safety, focus and fun!

Direct Debit & Credit Card Fees

All direct debit and card payments are processed via our Direct Debit Provider, Debitsuccess Pty Ltd. 

Payments may appear on your bank statement as Debitsuccess, not Flying Fruit Fly Foundation. 

Processing fees are charged by Debitsuccess on top of program/class fees at a rate of 80c per direct debit, 2.75% for credit card transactions, plus GST. Fees may change in line with provider charges and will be communicated where possible. 

A $2.00 + GST new user fee is applied by Debitsuccess in addition to the first direct debit payment. 

A failed direct debit may incur an $8 late fee which will be automatically applied to your account.   

Please let us know in advance if you will have trouble making a payment, and our team will do what they can to help you avoid late payment fees. 

Once a fee has been charged, it is unable to be refunded.   

Credits

Credits are not redeemable for cash and must be used within 12 months of issue.

Full Terms & Conditions

Download and read our full terms and conditions. 

Withdrawing from a Program

To withdraw yourself or a young person from a program, written notice must be provided to us at least 18 days before the program start date.

Refunds or credits cannot be issued once this notice period has passed, unless where required by law.

Missed Classes

Refunds or credits are not provided for missed classes due to injury, illness, holidays, or personal absences.

Due to the structured nature of our programs, make-up classes are not offered.

Injury During Class

Circus training is physically demanding and carries inherent risks. Participants take part at their own risk.

If a participant sustains an injury during class and is unable to continue training, a credit may be offered upon receipt of a medical certificate from a GP or physiotherapist, submitted within a reasonable timeframe.

Credits will apply only to the unused portion of the program and must be used within 12 months of issue.

Punctuality

For safety reasons, participants arriving more than 15 minutes late will miss the warm-up and will not be permitted to join the class that day.

Injury, Illness & Personal Responsibility

Participants are responsible for managing their own health and wellbeing.

If injured or unwell, participants must inform teaching staff prior to class and modify or cease activity as required.

Supervision of Children

We encourage parents/guardians to stay and watch class, and viewing areas are available at each location. Children under 12 years must be accompanied by an adult before class and must be collected promptly at the end of class.

Photography & Videos

Photographs or videos may be taken during classes for training, marketing or promotional purposes, subject to consent provided during the booking process. Parents and guardians may only photograph or film their own child during classes with express permission from FFFC staff.

Images or footage of other participants must not be shared, published or distributed unless:

• Those participants are not identifiable, or
• The content has already been publicly shared by Flying Fruit Fly Circus or Circus Centre Melbourne.

All official photos and videos remain the property of Flying Fruit Fly Foundation and are not subject to compensation.

If you would like to review or change your consent to being photographed or filmed, please let staff know at the start of the class.

Personal Belongings

You are responsible for your own belongings.

We are not liable for loss, theft, or damage to personal items.

Damage to Property

Participants or their guardians are responsible for the cost of repairing or replacing any damage caused to property belonging to Flying Fruit Fly Foundation, staff, or other participants.

Privacy

We are committed to protecting your privacy and comply with the Australian Privacy Act.

Personal information collected through our booking system is used only for purposes related to class administration, safety, communication and billing.

If you have any questions about how your information is handled, please contact us directly.

How do I enrol and pay?

All bookings are made through our Xplor Booking Portal.

Here you can:

• View the timetable
• Manage your account
• Enrol in classes
• Make payments

Can I pay as I go?

Payment methods vary depending on the class.

• Adult classes require full payment upfront for the block or casual session.
• Tots, Circus Arts and Night Flies classes operate on ongoing enrolments with a fortnightly direct debit processed in advance.

Specific payment terms for each class are outlined in our booking platform.

How can my young person get invited into a Night Flies program?

Night Flies is an advanced circus training program for dedicated young performers.

If your child is currently attending Saturday classes or has a background in circus, dance or gymnastics, and is interested in joining our Night Flies programs, please speak with us.

Do you offer any discounts?

Yes! A 15% family discount is automatically applied to the third and subsequent enrolmentfrom the same family in the same term.

Do I need to bring my kids in, or can I drop them off?

Children under 12 years must be accompanied by an adult before class and must not be left unattended in the building at any time.

Can friends and family watch?

For safety reasons, spectators are not allowed inside the training space.

Viewing areas are available in our foyer and upstairs viewing area.

What happens if I miss a class?

Due to the structured nature of our programs, make-up classes are not offered.

Refunds or credits are not provided for missed classes due to injury, illness, holidays, or personal absences.

Can I enrol after the term has started?

Yes! If places are available, you can still join mid-term. Our online booking system will automatically adjust your fees to reflect remaining weeks.

Can I try a class before booking a term?

Absolutely! Come and Try sessions are available where there is space and enough term time remaining.

Come and Try sessions must be booked and paid for through the booking system, contact us and we’ll assist you.

The Customer Portal is accessible via your mobile device, computer or tablet.

Via the Customer Portal, you can:

• Manage your personal and family account including personal details
• View and update your financial information including changing direct debit details and paying outstanding invoices
• Purchase classes and register for circus programs

Create an account and add a family member

1. Go to the Xplor membership login page.
2. Select sign up and enter your details.
3. In My Info, select Add family member.
4. Fill in your family member's details including their names and date of birth.
5. Check your emails for your login information and password to use next time. If you can't find the email, don't forget to check your spam folder.

Booking a circus class

1. Log in to your Xplor account.
2. In the top main menu, select Circus Classes, then select the appropriate age bracket.
3. Choose the class and dates your are interested in (you can use the filters on the left hand side to help you find the right one!)
4. On your chosen class, select Enrol Now.
5. Verify the details, then select Enrol Now again.
6. Select the family member enrolling, then select Next.
7. Follow the prompt to make your payment.

View your schedule of classes

1. Log in to your Xplor account.
2. In My Info, select the profile of the person taking lessons.
3. Scroll down to Schedules, then select it to expand the calendar. To view the schedule for multiple family members, select the tick boxes next to each person's name on the calendar.

Sign an indemnity waiver  and update your contact info. 

1. In the top main menu, select My Info. 
2. In the top main menu, select Waiver. 
3. Read and the sign down the bottom.
4. You are able to add notes - including if you do not want to consent your/your childs photo being taken/shared.

In this section you can also add or edit details on your account such as medical or access support info, or emergency contact. You do this by selecting the edit button. 

More information
If you have any further questions about enrolling in circus classes or how to use the Xplor portal, contact our team on (02) 6043 0777.